Lace long slevess top D01919.
Material: 100% polyester.
Model wears small size (UK8) and she is 175cm tall.
COMMONLY ASKED QUESTIONS ABOUT DELIVERIES
I haven’t received my order what should I do?
Check our delivery information for estimated delivery day. If the time has exceeded the estimated delivery, please firstly check with your local post office to see if they are holding your parcel. If the post office doesn’t have you parcel please contact our customer service team who will be happy to help.
What happens if I’m not at home when you attempt to deliver?
You should have been left a calling card by the courier. Follow the instructions on this card to arrange redelivery or collection from your local sorting office. If you have any queries that the courier is unable to answer please contact our customer service team.
What do I do if I want to change the delivery address?
Unfortunately we are unable to change your delivery address once an order has been dispatched.
What happens if my parcel arrives damaged or with items missing?
If your item requires a signature ensure that you ask the courier to make a note that the parcel is damaged or has items missing. Please contact our customer service team as soon as possible.
How long will it take to receive my order?
Please refer to the Delivery and Return page of this website.
How much will my delivery cost?
Please refer to the delivery cost table in the Delivery and Returns section of this website.
Do you deliver internationally?
Yes. Please refer to the Delivery and Returns page on this website for further details.
Will I need to pay customs and import charges?
Customs or import duties are charged once the parcel reaches the destination country. It is the customer’s responsibility to pay custom and import charges. vanillalondon has no control over these charges. Customs policies and import duties vary widely from country to country so we cannot give an exact figure of the fee you will incur. We advise you contact your local customs office for current charges before you order.
If in the event you are not totally satisfied with you order we will be happy to offer you a refund of the value paid on any item(s), that is returned to us in a resalable condition within 7 days of receipt of your order. Please note we do not refund the cost of the posting or shipping charge for your initial order. In the rare event that your item has arrived faulty please leave messages to us, we will assist you with your order. We will endeavour to refund your item within 14 days of the date in which you post the item back to us.
We are able to offer an exchange if any item purchased is the wrong size or colour. Please leave messages to uswith your order number and the the ref tiems you wish to exchange it for. Once the original items are received, the replacement items will be dispatched.