We ship internationally with DHL and national with DPD (only for Romania).
The delivery period to countries that impose customs duty is minimum 2 to 7 business days. Please note that we do not bear the costs for the shipment from our warehouse to your home, the insurance of the merchandise and any costs for supplementary documents. Product prices are exclusive of additional taxes and duties, but inclusive Romanian VAT. Please note that customs taxes, duties and handling fees for each individual country will be applied and invoiced separately through TNT. For details regarding arising taxes and duties for your country, please contact us at borrodesign.com.
Please note that potential foreign bank charges have to be borne by you.
Borrodesign.com offers worldwide shipping, excluding local customs fees and extra fees applied to jewelry if the case which has to be paid separately by the customer.
Some large volume products may imply additional shipping rates, that you’ll be notified about during the ordering process.
Please note that returns can only be accepted from the original shipping country, except when the products suffer damages from our fault.
You may return merchandise that you have received without indicating any reasons within 10 days by sending the merchandise back. The time limit starts running one day after the day on which you have received the merchandise and instructions about the right to return enclosed separately in writing.
Returns will be accepted for consideration only when we receive them within the given time limit which means that you must ship it out on time. Return shipments will be at your cost and risk.
You need to address the return shipment or the request to United Fashion Square SL, Mediapost Hitmail Warehouse address : Industrial Park LOGIQ, Str. Buiacului, Nr. 2, Units A3-A4 Mogosoaia, Ilfov ZIP code 077135, Romania
The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way!
We recommend you obtain proof of postage. Our returns address is: Industrial Park LOGIQ, Str. Buiacului, Nr. 2, Units A3-A4 Mogosoaia, Ilfov ZIP code 077135, Romania
Consequences of Return
In case of a valid return, the mutually received benefits are to be returned and eventually drawn profits (e.g. profits are drawn from the use of the merchandise) are to be returned. In case that the merchandise has deteriorated, a compensation regarding the value may be claimed. This does not apply in a case where the deterioration of the merchandise exclusively results from its inspection as it would have been possible for you in a shop. You also can avoid the obligation to compensate the value by not using the merchandise as if you owned it and by refraining from acts that might affect its value.
You will find all documents helpful in connection with the return of the merchandise – together with the delivery note – in your shipment.
All costs will be charged to your card or bank account. In case of a return, the card or bank will be credited. Please note however that any loses incurred due to changes in the exchange rate will not be credited.
In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
We are not responsible for any items that are returned to us by mistake.
If you have questions concerning your right to return the merchandise, please contact our team: firstname.lastname@example.org
BORRO Design Team